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Return and Refund Policy

Thanks for shopping at NS Teleparts Supply.
If you are not entirely satisfied with your purchase, we’re here to help.

Delivery Policy

 The shipping charges will be as follow ;

   For West Malaysia : First 2KG charges is RM10.00 & after each KG add RM 3.00
   For East Malaysia : Price need to be confirmed by NS Teleparts Supply.

 We will send you an email to confirming your order include tracking number after the item is shipped out from our premises.
 Orders with payments received normally shipped out at the same or next working day (Monday to Friday).
 Delivery after posting normally requires 3 to 7 working days. (* Delivery may take longer time during MCO time)


 You have 3 days to return an item from the date you received it.
 Kindly, please send email to us at
 To be eligible for a return, your item must be unused and in the same condition that you received it.
 Your item must be in the original packaging.
 Your item needs to have a receipt or proof of purchase.


 There is no refund for the goods has been used or damaged by the customer
 For a full refund/exchange, mail out your item within 3 days from the receipt of original order.
 Item cannot be returned/exchange after 3 days from the receipt of original order.
 The goods should be in the good condition with original condition and packing together with proof of purchase.
 We are not responsible if your shipment is lost during the return transit.
 Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


 Shipping cost are non-refundable.

Cancellation Policy

 If you want to cancel an order, please email us at
 We are unable to cancel order for products that have been shipped out.

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